Basic cancellation terms
The client is obliged to notify the accommodation facility in writing of any change or cancellation of the agreed scope of ordered and subsequently confirmed services. The client has the right to cancel the stay and use of the agreed services within the cancellation period. In the event of cancellation of the stay and use of the agreed services during the year, the accommodation facility is entitled to charge the client cancellation fees as compensation for financial loss in the amount of:
Off-season:
For cancellations up to 5 days before the day of arrival, the cancellation is free of charge.
For cancellations up to 2 days before the day of arrival, the cancellation fee is 50% of the price of the agreed services.
For cancellations 24 hours or less before the day of arrival, the cancellation fee is 100% of the price of the agreed services.
Season: Easter holidays, Summer holidays 01.07.-31.08.
For cancellations up to 7 days before the day of arrival, the cancellation is free of charge.
For cancellations up to 4 days before the day of arrival, the cancellation fee is 50% of the price of the agreed services.
For cancellations 3 days or less before the day of arrival, the cancellation fee is 100% of the price of the agreed services.
Top dates: 27.12. - 30.12., 02.01. - 06.01., Valentine’s Day
For cancellations up to 14 days before the day of arrival, the cancellation is free of charge.
For cancellations up to 7 days before the day of arrival, the cancellation fee is 50% of the price of the agreed services.
For cancellations 6 days or less before the day of arrival, the cancellation fee is 100% of the price of the agreed services.
If the client proves by written confirmation that, for serious reasons (serious illness, institutional treatment, natural disaster, military duties, death, serious illness and death of a family member), they could not use the ordered services, the hotel may, by agreement, reduce the cancellation fee or waive its charging altogether.
